Book News, PublicNet: 14 February, 2008
The Guide from the Chartered Institute of Personnel and Development is designed to help equip line managers with the skills and confidence to intervene at an early stage to prevent disputes from escalating to the point where the formal disciplinary or grievance procedures has to be used or an employment tribunal application lodged. It is based on joint research by the CIPD and the HSE involving interviews with managers and employees in the healthcare, finance, education, and local and central government sectors. It highlights the management behaviours that were identified by the research as being most important to help line managers to prevent and manage conflict in the workplace.
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