Archives for February 29th, 2008

AUTHORITIES ORDERED TO RELEASE DETAILS OF PENSION FUND COMMISSION PAYMENTS

Headlines, PublicNet: 29 February, 2008

Local authorities have been ordered to release details of money paid to brokers by investment managers on behalf of council employees’ pension funds. In what he called ‘a landmark ruling’ the Information Commissioner, Richard Thomas, decided there was a strong public interest in releasing the information.

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PRAISE FOR COUNCILS’ ROLE IN RURAL PATHFINDER PROGRAMME

Headlines, PublicNet: 29 February, 2008

Partnership working is key to the success of attempts to improve rural services, according to the results of a Government programme published by Defra. It also shows that local councils which show leadership and innovation play an important role in finding ways to deliver better services.

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ALWAYS ARGUE WITH SUCCESS IF YOU WANT TO IMPROVE

Features, PublicNet: 29 February, 2008

By David M. Allen,

Success and failure are closely inter-related, but to achieve continuous improvement there must be a focus on failing. There is a need to argue with success and not to believe that things are working as well as they could. It’s important to seek out evidence of failure, obsessively. Listen to customers. The danger is being blinded by success, rather than thinking carefully about the measures employed and ensuring that some of them might better be characterised as ‘failure measures’. From this approach it is possible to learn that not everything is working as well as it could be. There are always ways to get better. Today’s success is just a level of failure as yet unrealized.

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