The National School of Government has set up an Innovation Hub to develop know-how on stimulating and supporting innovation in government and the public services. The hub is one of a range of initiatives flowing from the ‘Innovation Nation’ White Paper which describes the ambition to make Britain the best country in the world to run an innovative business, public service and third sector organisation.

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From September 2008 councils will be able to identify the costs of providing access to services through their web, phone and face-to-face channels and identify potential savings from shifting customers to ‘self-service’ via the web. The Channel Value Benchmarking Service will be provided by the Society of IT Management.

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This publication from the Communities and Local Government sets out a framework for partnership in a multi faith society. Its aim is to create more opportunities for face to face dialogue which supports a greater understanding of shared values, as well as an appreciation of distinctiveness.

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