Involving citizens in the design and delivery of services has become a key lever in the drive for public service improvement. The reform of health and social care through the development of personalised budgets where disabled and older people receive direct payments to allow them to arrange and buy their own support services instead of getting them from their local council, is putting the theory of citizen involvement into practice.

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Crime data for London has been applied to a map of the capital and is available at http://www.zubedpi.com/ Although data has been available for along time, effort was needed to build up a picture of crime for a particular area. The new map, produced by Zubed Geospatial, provides instant views at the click of a mouse.

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By Max De Pree

In the book De Pree finds that the most successful organizations of the Information Age operate not as controlled collections of human resources, but as dynamic communities of free people. And in order to mobilize these communities, leaders must know how to lead without power, because free people follow willingly or not at all.

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