Changes to the law are needed to ensure future elections are better run according to a report today from the Electoral Commission. It says the current system is under strain and it sets out the steps it wants to see to reform what it calls ’19th century structures’.

Read more on COMMISSION WANTS REFORMS TO ELECTION ADMINISTRATION…

Councils could give high street store vouchers to council taxpayer’s to make up for missed appointments. That is one of the options for occasions when services don’t meet people’s expectations that are being considered as part of a drive to put more emphasis on customers in local service delivery.

Read more on REVIEW AIMS TO PUT ‘CUSTOMERS’ AT HEART OF COUNCIL…

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It features leading experts exploring the issue of Telecare to help councils meet their social care responsibilities.

Read more on TELECARE SUPPORT FOR SOCIAL CARE…