Features, PublicNet: 10 October, 2008
By Dan Finn, Danielle Mason, Nilufer Rahim and Jo Casebourne
Prompt delivery of benefits can often become a crucial issue. When things go wrong recipients can experience acute difficulties which in the extreme extend to eviction because of rent arrears. The authors looked at what is going wrong, the causes of the problems and solutions. They conclude that in the areas of benefit delivery there is little evidence of the experiments in new forms of user participation evident in other social policy domains. They argue that there is a strong case for increasing the voice of users in this policy area.
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