New initiatives have been launched across Government departments to promote the development of social enterprise as a business model which holds social and environmental value as important as financial gain. There is also an initiative to support health and care professionals in setting up social enterprise companies.

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Ensuring high quality service levels is at the heart of efficiency whether the organisation makes heavy machinery or collects council tax. The Society of IT Management plans to introduce a service that will allow councils to measure how well they are doing at ‘getting it right first time’, a key indicator of quality.

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This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It describes the way in which Birmingham City Council has implemented a sustainable printing solution by converting to multi-functional printers from Kyocera. This reduced the total number of printers needed, saved energy, reduced running costs and freed up floor space.

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