Public administration used to deliver services to citizens, now it delivers them to customers. This change illustrates how new thinking has affected those who are engaged in public administration, the politicians who set the frameworks and academics who conceptualise what it is about.
Read more on PUBLIC ADMINISTATION – GROWING IMPACT ON CUSTOMERS…
Public service reform is about turning potential into reality, rather than polishing up at the margins. The challenge is to bring about a transformation in the way services are delivered. Transformed public services will involve moving power away from ministers, civil servants and local politicians and putting it into the hands of communities.
Read more on PUBLIC SERVICE REFORM AIMS AT TRANFORMATION OF SERVICES…
Charities and social enterprises still managed to secure significant funding last year in spite of the economic downturn. New figures show that at a time when many banks are reluctant to lend to the Third Sector the ethical bank, Triodos, stepped up its lending.
Read more on ETHICAL BANK SEEKS TO LEND TO THIRD SECTOR INSPITE OF RECESSION…
Safe Haven Buses, vehicles that have been specially converted to provide secure spaces in town and city centres, will gather in Blackburn today. They will be in town along with more than 100 officials from councils around the country for a Safe Haven Bus conference.
The event, being hosted by Blackburn with Darwen Council, has been organised to promote the Safe Haven scheme. Safe Haven buses from as far away as Norwich are expected to be on show.
This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It describes how Southampton City Council in partnership with Utilicom will provide a decentralised energy system to 60 businesses across Southampton.
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