Features, PublicNet: 3 July, 2009
By Kathryn Ray, Maria Hudson, Verity Campbell-Barr and Isabel Shutes
Community involvement in local services is widely recognized as desirable, particularly if the services are to meet the real need. The role of officers and their managers is crucial to making involvement work. The authors examined the challenges facing officials in securing involvement. They also describe measures that might be taken to support officials in meeting the challenge. The role played by public officials – paid officials employed by public bodies – is important in affecting the extent to which community views can have an influence.This includes the way they interact with communities and their role in influencing what happens to the views expressed. The research explored this through a case study of one London borough (Haringey).
Officials’ attitudes, views and feelings
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