Public service professionals should be liberated from bureaucracy and over management and freed to focus on serving the public. Above all, they should be trusted to get on with the job. This call comes from Demos in a publication ‘Leading from the front’.

Read more on THINK TANK CALLS FOR LIBERATION OF PUBLIC SERVANTS…

The first councils have now signed up to the new national customer service standard launched earlier this year by the Institute of Customer Service. The Institute’s ServiceMark helps to put people at the heart of town hall, education and health strategies.

Read more on NEW NATIONAL STANDARD FOR RAISING PUBLIC SECTOR SERVICE…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It looks at Lancashire County Council’s Business Improvement Programme which has delivered efficiency savings of over £10 million across its IT portfolio. The Council’s achievements have been recognised as Best Practice by HM Treasury.

Read more on BUSINESS IMPROVEMENT IN LANCASHIRE…