By W. Warner Burke, Dale G. Lake and Jill Waymire Paine (Editors)

This volume contains the must reads for a depth of understanding about organization change. Each of the book’s seventy-five papers included in this volume have launched their own fields of inquiry or practices and are the key readings for any student or practitioner of organization development.

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Specialist training to help councils and other public bodies improve their customer services has been launched nationally following a pilot scheme led by the Merseyside Improvement and Efficiency Partnership. Six local authorities and Merseyside Fire and Rescue Service used the one-day training course.

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More councils are using the social media network Twitter to interact with local people according to research carried out by ntl:Telewest Business. It has found that 42 per cent of authorities are using an official Twitter account to inform people about local events, news and job opportunities.

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