Public services are wasting the valuable resource of people in central and local organizations despite the crucial need to innovate to reduce costs. This is the key finding from the Publicnet poll which also revealed that the majority of organizations are looking at their systems and processes to make sure they are fit for innovation.

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Public service leaders are unanimous about the need to engage employees, but almost half of them do not know how to do this. This finding comes from a survey of public bodies by MidlandHR, a talent management provider.

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This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes an innovative Business Improvement Programme at Lancashire County Council which is delivering efficiency savings across back office services and improving citizen access to frontline services.

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