People have a low expectation of the service provided by police and believe that customer service is not what they are good at. In a move to dispel these misconceptions a marketing campaign has been launched to present the police service as customer friendly.

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The proportion of older workers planning to work beyond state retirement age has nearly doubled in the last two years according to a survey by the Chartered Institute of Personnel and Development.

Read more on MORE PEOPLE PLAN TO WORK BEYOND RETIREMENT AGE…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. In the interview, Tracey Rawling Church, Director of Brand and Reputation at Kyocera Mita UK, discusses how organizations can turn the commitment into an opportunity not a threat.

Read more on CARBON REDUCTION…