Mr X’s partner had recently and suddenly died and he came to the Kent Gateway, knowing he had to register the death but at a loss for what to do next.

Read more on Help in Bereavement…

By Robert Hardy

The Kent Total Place (TP) pilot is focused on improving services to the customer, reducing duplication and improving efficiency across the public sector. Although Kent partners have welcomed the focus that the pilot timescale brings, the key actions were already underway before TP was announced and will persist for at least 3 to 5 years.

Read more on IMPROVING THE CUSTOMER EXPERIENCE IN KENT…

“The Skills Plus centre at Ashford Gateway has proved really popular and numbers of adults attending regularly to improve their skills have exceeded our expectations. I believe the Gateway concept enables us to reach more people in a way that fits with their busy lives and I am keen to see Adult Education feature in more Gateway developments.“
(Head of Service – Adult Education)

Read more on QUOTES FROM GATEWAY STRATEGY…

Mr X’s partner had recently and suddenly died and he came to the Kent Gateway, knowing he had to register the death but at a loss for what to do next.

Read more on HELP IN BEREAVEMENT…

Brett Green and Chelsea Stevens were the very first customers to use the new Housing Plus service and have found it invaluable.

Brett moved to Spain with his family in 2005 and quickly found work in the building trade. He met and set up home with girlfriend Chelsea Stevens whose family had made Spain their home in 2003.

Read more on A HOUSING PLUS EXPERIENCE…

Adverse publicity from the Peter Connolly court case has produced a rise in referrals and an increasing number of children being taken into care. Council leaders have called for a re-think of how the care system is funded.

Read more on SOCIAL SERVICES’ RESPONSE TO NEGATIVE PUBLICITY PROMPTS RE-THINK OF CHILD CARE SERVICES…

The Home Office plans to set up ten Pathfinder areas to trial Neighbourhood Agreements on community safety and justice between police, councils and residents. The Pathfinders will require police, councils and other agencies to agree service standards with local residents and the residents will be able to hold them to account.

Read more on CALL FOR AREAS TO PILOT NEIGHBOURHOOD AGREEMENTS FOR COMMUNITY SAFETY…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. The webcast from David Dunbar, BT’s Head of Workstyle Practice, describes how councils can apply practical flexible working solutions, drawing on BT’s first-hand experience and their work with local government.

Read more on FLEXIBLE WORKING…