Social workers dealing with cases of neglect and child abuse have seen a dramatic and sustained rise in the numbers of cases at the “front door” of safeguarding services in the past two years. Research carried out for the Association of Directors of Children’s Services shows that cases where staff have had to investigate and identify possible harm to children have risen by more than 20 per cent.

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Local authorities in Wales are facing a call for a co-ordinated approach to providing and managing burial grounds. The Church in Wales says such an approach is the only way to prevent a crisis in the next ten years.

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Tackling crime successfully depends on efficient back room processes as well as sharp eyed detective work. The article describes how the manual processes for receiving information about crimes and monitoring the action taken were replaced with a system which joined up the processes, kept everyone in the picture and made less demands on the public.

Read more on PUTTING CUSTOMERS AT THE CENTRE OF POLICE SERVICE…