Abstracts, PublicNet: 11 October, 2010
Direct payment of Housing Benefit to the tenant was introduced in April 2008. This report assesses the impact of the change and identifies issues that have emerged.
The change to direct payment was introduced to give housing benefit claimants the responsibility for managing their financial affairs. Most claimants were positive about direct payments and they felt in control and confident with regard to paying their rent and managing their personal finances. Where claimants were excluded from direct payment they expressed feelings of disempowerment. Some tenants experienced difficulties in balancing their household budget either due to insufficient income or past debts.
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