Councils should move away from handling customer contact in specialist areas such as planning and manage it centrally as an activity in its own right. This would allow the process to be managed more effectively at a reduced cost.

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Half the children in care questioned about their attitude to the Family Justice System said they did not trust the courts to make the right decision. The Children on Family Justice report, published by the Children’s Rights Director, Dr Roger Morgan, reveals a range of concerns children in care have about the court system.

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