Councils are facing tough challenges in making spending cuts but sharing back office services will not deliver the costs reductions required. A report from the localism think tank NLGN warns that they must be more innovative and ‘boldly go’ beyond just sharing what goes on in the back offices.

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The latest ‘Better Connected’ survey from the Society of IT Management shows that there has been a marginal improvement in the service provided by council websites since the 2010 survey. But the overall conclusion is that 98 percent of sites could do better and 68 percent of sites fail to achieve more than two stars.

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