Book News, PublicNet: 20 April, 2011

By Josh Bernoff and Ted Schadler

In Empowered, Josh Bernoff and Ted Schadler provide real-world examples of how innovative leaders, and their teams, use technology to solve customer problems. We call them HEROes — highly empowered and resourceful operatives. They’re people like John Bernier and Ben Hedrington at Best Buy, who built an army of 2,500 tweeting employees to reach out to customers online.

Read more on EMPOWERED: UNLEASH YOUR EMPLOYEES…