Book News, PublicNet: 28 February, 2012
Jeremy Hope, Dr Peter Bunce and Franz Röösli argue that success comes from harnessing the knowledge and creativity of everyone concerned, especially those that work at the interface between the organization and its customers. They also know that their budget-driven management processes are too slow, rigid and expensive and encourage the wrong behaviour. But leaders are on the horns of a dilemma. How do they empower their people and adapt to change without losing control?