Abstracts, PublicNet: 16 May, 2012
In this article Simon Collinson reckons that central government departments are 30 per cent more complex than private companies. He has developed a methodology to measure the level of complexity in an organisation and has come up with the Global Simplicity Index. A certain amount of complexity is inevitable and as an organisation grows it needs systems and procedures to hold it together. But there can come a time when things just get too complicated and over-engineered.