The digital divide, with the elderly on the wrong side, is limiting wider use of online public services.

The digital divide, formerly between the haves and the have nots, has shifted to a generational issue. Four out of ten people aged 65 or over do not have access to the internet at home, with 5.4 million having never used the internet. Only 5% of those aged 65 or above own a smartphone compared to nearly three quarters of 16-24 year olds.

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