Abstracts, PublicNet: 23 October, 2012
Soctim estimates that some 66 per cent of contacts to local councils are online. This amounts to some 388m website visits.
Details are published in ‘Channel shift: grasping the opportunity’. The report emphasizes that for some councils, per head volumes will be much higher and it urges all councils to work out their own score for this key variable. This process will highlight the scope for savings on the cost of handling initial enquiries and provide evidence for a business case for a ‘digital by default’ strategy. The aim is that 80% of public services should be delivered online.