Abstracts, PublicNet: 28 August, 2013
As more people access council websites through mobiles a survey shows that visitor satisfaction is falling.
The survey by the Society of IT Management shows that the percentage of visits from mobile devices averaged 27.4% for the first five months of 2013, with January recording the highest numbers to data at 28.8%. It appears that the higher the number of total visits, the higher the percentage from mobile devices -in January severe weather led to high levels of council website visits overall.
Read more on COUNCIL WEBSITES NOT MEETING NEEDS OF MOBILE USERS…