Archives for August 2013

WELLINGTON COLLEGE CUTS EMAIL STORAGE WITH AUTOMATION

Features, PublicNet: 9 August, 2013

Emails create vast amounts of data and the need for storage and retrieval brings a growing demand on resources. This article describes how an archiving facility brought much needed efficiency to the process using the Barracuda Message Archiver

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CHANNEL SHIFT DRIVES GREEN WASTE SERVICE FOR NORTH KESTEVEN COUNCIL

Features, PublicNet: 8 August, 2013

Councils are steadily moving customer contact online and away from the much more expensive face to face, letter writing and phone call channels. Channel shift is not easy to achieve and it requires both creative thinking and attention to detail. This feature describes how Firmstep’s Achieveforms was deployed in just four weeks and now supports the green waste service which has generated over £600,000 income.

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BARNET OUTSOURCING DEAL CREATES NEW BUSINESS MODEL

Headlines, PublicNet: 7 August, 2013

The London Borough of Barnet has completed the biggest outsourcing deal in the history of local government with two pioneering, multi-million pound contracts. The One Barnet deal will see the Council achieve significant cost savings and efficiencies and deliver an improved, seamlessly joined-up service to residents.

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UNIVERSAL CREDIT CLAIMANTS NEED WIDESCALE SUPPORT

Headlines, PublicNet: 6 August, 2013

Universal credit, which goes nation wide in October, will have to provide large scale support services for claimants to help them move from weekly to monthly budgeting. The scale of the support arrangements has now become clear from guidance published by the Department for Work and Pensions.

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UNIVERAL CREDIT: STAFF MORALE RAISES ANOTHER THREAT TO SUCCESS

Headlines, PublicNet: 5 August, 2013

First it was the technology which attracted an amber-red warning, this was followed by the discovery that customers struggled to use the system, now an internal survey reveals that staff are demoralised.

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UNIVERSITIES STILL FOLLOWING THE PAPER TRAIL IN PROCESSING DIRECT APPLICATIONS

Features, PublicNet: 2 August, 2013

Applications for university places are due to go online from 2014, but over half still rely on processing paper. Mark Harvey explains that online application processing is one option that can improve the overall student experience and raise standards of quality and efficiency.

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PLANTING THE FLAG

Abstracts, PublicNet: 1 August, 2013

With public service organisations under huge pressure to do more things more quickly and at less cost, Agile methodologies cannot be ignored says Socitm in its new guide.

Planting the Flag: pocket guide 6 – Agile is the final guide in the Socitm series covering strategic capabilities required for public service reform. The five other capabilities are leadership, governance, shared services, strategic commissioning, and organisational change.

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