The simple test – answering the question “Would you recommend this service to your friends and family?” – will be extended to all NHS services in England, including mental health services, community nursing, and outpatient appointments by the end of March 2015.

The test will bring greater transparency to public services. The expectation is that it will help in driving up standards, inform user’s choice and hold providers to account. This extension of the Friends and Family Test will put more power in the hands of the public, allowing them to give clear and honest feedback on the services that peiple use every day.

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