Features, PublicNet: 7 October, 2014
John Cameron describes the criteria for successful change management in field services.
When an organisation, large or small, is implementing any change to the way it works, whether it is rolling out new technology or processes or ways of working, there are a number of challenges which need to be overcome and key criteria for success that need to be realised in order to achieve a successful outcome. To name a few, top-down leadership, engaging the workforce and having the right processes and strategies in place are essential.