Features, PublicNet: 9 January, 2015

Today, the ultimate goal of field service excellence is to respond quickly to customer needs. This feature demonstrates how it can be done.

Whether customers are in the private of public sectors, it takes four criteria of a timely and effective response. Be on time, allow enough time to do the job, have the right skills and bring the right equipment. For the mobile technician, an increased importance has been put on their role to the overall success of the organisation, as they are quite often the only interaction a customer will have with the business. This has led to the search for new ways to empower technicians and equip them with the right tools that allow them to excel at their jobs, through improved communication, collaboration, data sharing and integration.

Read more on THE POWER OF MOBILITY: CREATING A SMARTER WORKFORCE IN THE FIELD…