Features, PublicNet: 6 February, 2015

Field service providers across the private and public sectors will see substantial change in 2015.

With so many advanced tools now available to fine-tune operations, field service organisations have reached an unprecedented transformative stage. By leveraging technology trends such as the Internet of Things, advanced analytics and smartphone and tablet integration, leading field service organisations are reinventing themselves as predictive, rather than reactive, operations. This may mean better-equipping technicians with intelligent apps that deliver real-time data and deploy analytics capabilities to make strategic decisions, or enhancing security and IT infrastructure.

Here are eight trends that may impact how you make those changes:

1. Robust and Flexible Platforms

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