Features, PublicNet: 23 February, 2015

This feature describes how West Devon Borough Council developed barcoded billing for the payment of Council bills and replaced swipecards.

The Council worked in partnership with allpay and introduced an International Issuer Identification Number (IIN), which gave the council flexibility to introduce further schemes requiring extended customer references. In addition, the Council saved money by utilising allpay’s internal service codes, instead of having to purchase these through the Post Office. The barcode solution went live in March 2014, allowing West Devon’s residents to pay their council tax at any PayPoint or Post Office – which increased the number of outlets where residents could pay previously. The contract has also been structured to provide a commercial incentive for West Devon’s neighbouring authority, South Hams District Council, to utilise the service.

Read more on GETTING SMARTER COUNCIL BILL PAYMENT…