Features, PublicNet: 14 August, 2015
Hilary Jones, Deputy Chief Executive of Scarborough Borough Council, discusses how the move to online services has improved the provision of care for residents across the borough.
In 2013 Scarborough Borough Council launched its ‘SWITCH’ programme, to make council services more accessible to its 100,000 residents by radically improving online accessibility. Since the launch of the council’s new website and self-service portal last year, many more services can be accessed online, 24/7 from a range of devices.