Abstracts: June 18th, 1998

Clarke A, Manton S
Business Process Management Journal, (UK), Vol 3 No 3 97
Start page: 248 No of pages: 8

Explores the use of benchmarking as a methodology for measuring and improving business performance, and outlines a particular benchmarking tool aimed at helping organizations to be more effective in managing the change process. Describes the basis of the tool as a two-dimensional matrix combining key success factors with the change process, those success factors being a combination of practices, activities and methods critical to successful change, and include: commitment; social and cultural factors; communication; tools and methodology; and interactions. Explains the three-step method of using the tool, and lists its benefits as: a measurable way of assessing maturity in change management; offering exposure to best practices; a mechanism for identifying priority areas for improvement; and a tool which contributes towards improving corporate learning. Concludes with suggestions for its practical application within an organization.

Database: TMA: Top Management Abstracts RMI: Rapid Management Intelligence MQA: Management of Quality Abstracts
Style: Theoretical with application in practice
Indicators: Research Implication- **, Practice Implication- ***, Originality- **, Readability- **, Total Number- ********* Reference: 27AA720

Reproduced by permission of Anbar Management Intelligence