Abstracts: July 16th, 1998

Clarke C C, Lipp G D
Training & Development, (USA), Feb 98 (52/2)
Start page: 20 No of pages: 13

Presents a seven-step process which can help people from different cultures understand each other and resolve problems. Based on a case study of a US-based Japanese subsidiary, highlights the difficulties that can arise because of the conflicting work methods and communication styles of team members from Japan and the USA. Sets out a method for resolving such conflicts. Explains the facilitation methods which trainers or organizational development staff can use to explore the problems that are arising at work, analyse the cultural expectations, assumptions and values which are fuelling them and understand the organizational constraints which are exacerbating them. Describes how the case study problem was resolved, drawing out the techniques which can be applied, more generally, in other companies. Outlines how this process can be integrated into corporate learning systems to make sure that the benefits of the conflict resolution are applied in other areas of the business. Sets out the benefits of this approach to inter-cultural training.

Subject(s): SUBSIDIARIES, NATIONAL CULTURES, TRAINING, CONFLICT RESOLUTION, EMPLOYEE ATTITUDES, INTERNATIONAL BUSINESS, JAPAN, USA
Database: PTA: Personnel & Training Abstracts RMI: Rapid Management Intelligence
Style: Theoretical with application in practice
Indicators: Research Implication- *, Practice Implication- ***, Originality- ***, Readability- *, Total Number- ******** Reference: 27AG166

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