Stainer A, Stainer L
Strategic Change, (UK), Mar-Apr 1998 Vol 7 No 2
Start page: 111 No of pages: 9
Explains why strategic change and the analysis of performance require a special focus in public services, and states that the challenge for management is to develop processes founded on stakeholder reality; looks at the measurement of productivity and performance in service industries, covering aspects such as the three Es (economy, efficiency, effectiveness) and quality of service. Develops a basic productivity model for the analysis of strategic results, and asserts that productivity and performance analysis/review can highlight the real drivers of value within public-service organizations.
Subject(s): PUBLIC SECTOR, STRATEGY, PERFORMANCE MEASUREMENT, ORGANIZATIONAL CHANGE, PRODUCTIVITY, BUSINESS ANALYSIS
Database: TMA: Top Management Abstracts
Style: Case study
Reproduced by permission of Anbar Management Intelligence