McAdam R, Mitchell NTotal Quality Management, (UK), Jul 98 (9/4&5)
Start page: S160 No of pages: 4Investigates the development of a business process re-engineering model for the public sector that takes into account public sector issues, and eschews the application of existing private sector models; identifies the key public sector success factors, and uses these as the basis for the evaluation of a number of change models. From this analysis, develops a new model for the public sector, and derives its methodology. Concludes that even when modified by the public sector success factors the proposed model needs to take account of localized success pertaining to the individual organization.
Subject(s): BPR, MODELLING, PUBLIC SECTOR, METHODS, SUCCESS
Database: OPMA: Operations & Production Management AbstractsStyle: Theoretical with application in practice. Reference: 27AQ828
Reproduced by permission of Anbar Management Intelligence