Abstracts: December 11th, 1998

Stainer A, Stainer LStrategic Change, (UK), Mar-Apr 1998 Vol 7 No 2 Start page: 111. No of pages: 9

Explains why strategic change and the analysis of performance require a special focus in public services, and states that the challenge for management is to develop processes founded on stakeholder reality; looks at the measurement of productivity and performance in service industries, covering aspects such as the three Es (economy, efficiency, effectiveness) and quality of service. Develops a basic productivity model for the analysis of strategic results, and asserts that productivity and performance analysis/review can highlight the real drivers of value within public-service organizations.

Subject(s): PUBLIC SECTOR, STRATEGY, PERFORMANCE MEASUREMENT, ORGANIZATIONAL CHANGE, PRODUCTIVITY, BUSINESS ANALYSIS Database: TMA: Top Management Abstracts Style: Case study. Reference: 27AM080

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