Millar C.Total Quality Management, (UK), May 98 (9/2&3) Start page: 289 No of pages: 12
Traces the convergence of the managerial contexts of manufacturing and public service over recent years, and notes that public bodies have been encouraged to adopt private sector practices. Maintains that like manufacturing, public service operations can be viewed in terms of its inputs, processes and outputs, and asserts that at the micro-level the differences between the two forms of organization are no longer relevant. Highlights some of the manufacturing concepts that have been adopted by public services, and gives some examples of their use by short case studies. Proposes a new area of research aimed at discovering whether manufacturing methods are applicable and beneficial to the UK public service sector, and suggests a framework in which this could be progressed.
Subject(s): PUBLIC SERVICES, CORPORATE CULTURE, OPERATIONS MANAGEMENT, MANUFACTURING, QUALITY Database: OPMA: Operations & Production Management Abstracts Style: Theoretical with application in practice. Reference: 27AQ342
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