Abstracts: January 27th, 1999

Mitchell SModern Management, (UK), Apr 1998 Vol 2 No 12 Start page: 33 No of pages: 3

Looks at Lewisham Council’s adoption of Investors in People (IIP) as part of its quality approach to tackling inner city problems. Explains that the UK IIP programme aims to improve service quality through staff training and development. Notes the success of the Lewisham programme and discusses the four underlying principles of the process. In order to illustrate the results of the scheme, focuses on the Social Services department and development of its service plan which involved identification of user needs, service design and implementation, evaluation and monitoring. Describes the emphasis on training and evaluation, noting the importance of communication and encouragement of staff involvement.

Subject(s): INVESTORS IN PEOPLE, LOCAL GOVERNMENT, UNITED KINGDOM, QUALITY Database: MQA: Management of Quality Abstracts Style: Case study. Reference: 27AL074

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