Abstracts: February 22nd, 1999

McAdam R, Mitchell N

Total Quality Management, (UK), Jul 98 (9/4&5)
Start page: S160. No of pages: 4

Investigates the development of a business process re-engineering model for the public sector that takes into account public sector issues, and eschews the application of existing private sector models; identifies the key public sector success factors, and uses these as the basis for the evaluation of a number of change models. From this analysis, develops a new model for the public sector, and derives its methodology. Concludes that even when modified by the public sector success factors the proposed model needs to take account of localized success pertaining to the individual organization.

Subject(s): BPR, MODELLING, PUBLIC SECTOR, METHODS, SUCCESS
Database: OPMA: Operations & Production Management Abstracts
Style: Theoretical with application in practice. Reference: 27AQ828.

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