Cartwright J, Andrews T, Webley P
Total Quality Management, (UK), Jan 99 (10/1)
Start page: 121. No of pages: 8
Discusses the effects of culture change on organizational performance, and follows up previous work which identified nine key psychological processes that underlie total quality work cultures; uses the nine factors questionnaire methodology to investigate changes in the culture of one organisation, and shows how the perceptions of a sample of employees changed over a period of 14 months. Sub-divides the nine factors into personal, organizational, management style and communications, and records the scores against each including both positive and negative aspects. Demonstrates how these results can be used to determine the culture of an organisation, and claims that this approach provides guidance for improvement.
Subject(s): CORPORATE CULTURE, MEASUREMENT, METHODOLOGY, BEHAVIOURAL MODIFICATION, QUALITY CULTURE
Database: MQA: Management of Quality Abstracts
Style: Technical. ISSN: 0954-4127. Reference: 28AL635
Reproduced by permission of Anbar Management Intelligence