Abstracts: December 2nd, 1999

Jarrar Y F, Aspinwall E MTotal Quality Management, (UK), Mar 99 (10/2)

Start page: 173. No of pages: 14

Identifies a need to build on the reported success factors of BPR and to learn from the experiences of the practitioners, and reports on an analysis of 79 reported case studies of organizations that have engaged in a re-engineering change programme; details the framework used for the analysis, and records the geographical and sector spread of the organizations involved. Discusses their reasons for undertaking BPR, and tabulates the cultural, structural process and IT success factors claimed. Summarizes the reported pitfalls and challenges, and concludes that although each organization followed the fundamental principles the process reflected their own individuality.

Subject(s): BPR, ORGANIZATIONAL CHANGE, METHODOLOGY, CASE STUDIES, MOTIVATION

Database: OPMA: Operations & Production Management Abstracts RMI: Rapid Management Intelligence

Style: Literature review, Case study. ISSN: 0954-4127. Reference: 28AK036

Reproduced by permission of Anbar Management Intelligence http://www.anbar.co.uk/management/home.htm