Abstracts: December 24th, 1999

Ahmed P KBusiness Process Management Journal, (UK), 1999 Vol 5 No 1

Start page: 6. No of pages: 4

Looks at continuous improvement and what organizations need to sustain the drive to deliver value to the customer. Sets out what can inhibit organizations, e.g. the creation of uniform practices, and reaching a particular maturity in process development. Describes business process improvement elements and the four Cs of action: conviction, commitment, co-planning, and co-execution. Ends with the need for management to shift perspective and philosophy to open discourse in the organization, in order to maximizecustomer-focused business improvement.

Subject(s): KAIZEN, CUSTOMER ORIENTATION, CUSTOMER CARE, BPR,ALIGNMENT, STRATEGIC MANAGEMENT

Database: TMA: Top Management Abstracts MQA: Management of Quality Abstracts

Style: Theoretical with application in practice

ISSN: 1463-7154, Reference: 28AG588 .

Reproduced by permission of Anbar Management Intelligence http://www.anbar.co.uk/management/home.htm