Kouzmin A, Loffler E, Klages H, Korac-Kakabadse NThe International Journal of Public Sector Management, (UK), 1999 Vol 12 No 2
Start page: 119. No of pages: 24
Explores the difficulties associated with performance measurement in the public sector, and looks at benchmarking as a means of measuring levels of performance through the introduction of competition into a state system traditionally characterized by co-operation rather than competition. Questions whether benchmarking stimulates competition or fulfils the performance measurement needs of public organizations. Examines the progress from benchmarking to learning strategies within Europe, drawing a number of conclusions about expanding German and other European benchmarking experiences, which point towards benchmarking as an exceptional activity in many public sectors.
Subject(s): BENCHMARKING, PUBLIC SECTOR, PERFORMANCE MEASUREMENT, QUALITY, STANDARDS, COMPETITION
Database: MQA: Management of Quality Abstracts. Style: JournalisticISSN: 0951-3558. Reference: 28AJ763
Reproduced by permission of Anbar Management Intelligence http://www.anbar.co.uk/management/home.htm