Marjanovic OBusiness Process Management Journal, (UK), 2000 Vol 6 No 1
Start page: 43. No of pages: 11
Investigates the human aspects of business process re-engineering (BPR), focusing on how IT, such as group support systems (GSS) can support this perspective of BPR and reduce resistance to change. Argues that the human side of BPR requires a strategy that: identifies employee attitudes towards reengineering and their objections to it; recognizes the threatening nature of BPR; explains the need for change; involves employees in the process; and aims to improve communications at all organizational levels. Examines the links between information technology and BPR.. Describes the process of GSS technology through its preparation phase, the electronic session of the process, and the evaluation phase.
Subject(s): BPR, INFORMATION TECHNOLOGY, RESISTANCE, ORGANIZATIONAL CHANGE
Database: TMA: Top Management Abstracts OC: Organizational Change
Style: Theoretical with application in practice
ISSN: 1463-7154. Reference: 29AG422
Reproduced by permission of Anbar Management Intelligence http://www.anbar.co.uk/management/home.htm