Abstracts: June 5th, 2000

Kondo YThe TQM Magazine, (UK), 2000 Vol 12 No 1

Start page: 6. No of pages: 5

Points out drawbacks, some being identified by others, regarding standardization of work in order to ensure quality, e.g. via ISO 9000. Argues that freedom and a sense of responsibility engender creativity. Declares an element of pleasure in work is necessary. Examines whether work standardization impacts on this. Contends that sports are enjoyable because they contain elements of humanity, and that work cannot be enjoyable if it is dehumanized, i.e. motivation comes through introducing humanity into work, creativity and social interaction being central elements of that humanity. States work standards comprise: work aim, constraints, and means and methods. Says as much freedom as possible should be allowed in the latter and work aims and activities must be seen as worthwhile by those engaged – and that this will be an increasing need as workers become more educated. Believes work standardization via manuals should be of two types – training manuals for the novice worker, and ‘know-how’ tips and standards for the experienced worker that have evolved through skill and initiative being applied. Declares, therefore, that innovation and work standardization is not mutually exclusive.


Style: Wholly theoretical. ISSN: 0954-478X

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