Critcher C, Gladstone BPublic Administration, (UK), Vol 76 No 3

Start page: 431. No of pages: 19

Explains how the Delphi technique is used for planning and forecasting. Describes how the technique was used in the UK privatized electricity supply industry to assess how companies should respond to customers who fail to pay their bills. Sets out the background to the problem of ‘self-disconnection’ for the electricity supply industry, describing how the Delphi technique was used and setting out the results. Assesses the value of the Delphi technique for social policy formulation, listing its advantages.

Subject(s): PUBLIC ADMINISTRATION, POLICY, DELPHI METHOD, PLANNING, FORECASTING, ELECTRICITY INDUSTRY, UTILITIES, UNITED KINGDOM

Style: Theoretical with application in practice, Case study

ISSN: 0033-3298. Reference: 27AY554

Reproduced by permission of Anbar Management Intelligence http://www.anbar.co.uk/management/home.htm