Training for Quality, (UK), Vol 5 No 1 97
Start page: 40. No of pages: 6
Contends that the attitudes of employees will determine the ability of an organization to change, examining how the quality culture of an organization will affect the implementation of total quality management (TQM). Advocates carrying out a quality audit before planning the implementation of TQM and basing any change management strategy on the results, outlining the issues involved in managing cultural change generally. Focuses on UK universities, identifying the factors which will affect their ability to implement TQM, and the changes which they need to make to their cultures if these implementations to succeed. Uses research on changes in South African universities to illustrate the process for assessing employee attitudes when implementing a TQM programme.
Subject(s): TQM, AUDIT, CORPORATE CULTURE, SERVICE QUALITY, UNIVERSITIES, EDUCATION, IMPLEMENTATION, UNITED KINGDOM, SOUTH AFRICA
Style: Theoretical with application in practice, Survey
ISSN: 0968-4875. Reference: 26AJ930
Reproduced by permission of Anbar Management Intelligence