Abstracts: November 16th, 2000

Seely Brown J, Duguid PHarvard Business Review, (USA), May-Jun 2000 Vol 78 No 3 Start page: 73. No of pages: 6Contrasts the latitude given to creative knowledge workers with the close attention to documented process which increasingly characterizes other occupations. Points out the limitations of process thinking, illustrating the need to make opportunities for people to share information on problems and possible solutions. Describes some ways in which working groups overcome the limits of documented process and asks why useful information deposited in databases often remains unused. Suggests a process akin to academic peer review as a way of validating stores of knowledge which can be useful to the working group

Subject(s): KNOWLEDGE WORKERS, INFORMATION RESOURCES MANAGEMENT, PROCESS MANAGEMENT, INFORMATION EXCHANGE

Database: IMTA: Information Management & Technology Abstracts HRMA: Human Resource Management Abstracts EB: European Business PS: Public Sector Management IT: Information Technology

ISSN: 0017-8012. Reference: 29AP382

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