Brown K, Ryan N, Parker RThe International Journal of Public Sector Management, (UK), 2000 Vol 13 No 3
Start page: 206. No of pages: 16
Offers four case studies to illustrate the effect of the adoption of commercial principles by public sector agencies in Australia. Comments on the process of commercialization which has been taking place in the Australian public sector since the 1980s before describing case studies of public sector agencies that have adopted commercialization as a vehicle for
reform. Discusses the drivers of reform, examining the human resource issues and industry capacity before examining the outcomes of commercialization. Reports that greater transparency was achieved in relation to costs of services but that lines of accountability became confused as responsibility shifted. Adds that because the changes were incremental, productivity gains have been more modest than anticipated. Concludes that success depends on concentrating on quality and the public nature of services rather than on bottom line and cost recovery.
Subject(s): PUBLIC SECTOR, AUSTRALIA, PRIVATIZATION, MARKET ORIENTATION
Style: Case study
ISSN: 0951-3558. Reference: 29AX134
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