Terziovski M, Howell A, Sohal A, Morrison MThe Learning Organization, (UK), 2000 Vol 7 No 1

Start page: 23. No of pages: 9

Reviews the literature on learning organizations and total quality management (TQM), particularly the work of Senge on learning organizations and Garvin on the Malcolm Baldrige National Quality Award, to test the proposition that the principles and concepts of total quality management underpin the evolution of the learning organization. Having shown the theoretical link between total quality management and learning organizations in areas such as leadership, vision, information processing, employee development and strategic thinking, presents five case studies of Australian organizations to find out if these links can be demonstrated in practice. Concludes that the five case studies confirm the proposed link between total quality management and the learning organization, and argues for more research to test this further.

Subject(s): TQM, LEARNING ORGANIZATIONS, ORGANIZATIONAL THEORY, LEADERSHIP, VISION, EMPLOYEE DEVELOPMENT, AUSTRALIA

Style: Case study, Theoretical with application in practice

ISSN: 0969-6474. Reference: 29AG963

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